Recent Event Playback Not Working

[xcat]

Recent event videos are not playing back. When I select any recent event of the same day, the video does not play back and only an image from the event would display. When I select the event, a blue bar at the bottom of the image would progress, but would then stop midway. I do not have a Nest Aware subscription, but when I first installed Nest Hello, events from recent history (same day) would play back. No issues with live video.

Troubleshooting tried:

reseted Nest Hello via back button, updated wifi connection, deleted history, toggled active history

[EmersonB]

Hi xcat,
 

We apologize for the trouble this has caused you.
 

To better understand what’s going on, I’d like to ask some questions.
 

• Is your Nest doorbell the wired type?
• Is all of your history missing or just certain portions?
• How is the Wi-Fi connection in that part of the house?
• What is the light status of your Nest doorbell?

Give these steps a try:

• Try uninstalling and reinstalling the Nest App and Google Home App.
• Try restarting your Wifi network.

Looking forward to your response.
 

Thanks,

Emerson

[EmersonB]

Hello xcat,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.
 

Regards,

Emerson

[EmersonB]

Hey xcat,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,

Emerson