Replacement power cable Nest Cam IQ

[Octive]

Hello, 

Does Anyone have a replacement part umber or location to purchase a replacement nest IQ outdoor power cable 25 foot in length?   

I had a contractor accidently cut two cables. 

Thanks!

[MplsCustomer]

@Octive 

Astonishingly, unlike Ring Arlo, Wyze, and Blink, Google Nest does not sell ANY spare parts for its cameras and doorbells, and instead tells customers to find a "third-party retail store".

[LCF]

This is just retarded, I have not even 2 years old camera and I cannot buy replacement cable for it, because it's discontinued product.

"Nest Cam IQ Outdoor Power Adapter" in Google Store is permanently out of stock. It's one big joke from customers.

[EmptyNester]

If  you go onto ebay you can find people selling used ones and I think I have even seen some 3rd party replacements.  Just be careful and make sure  you get the one for the model camera you have.  

[aatienza]

Hey folks,

Appreciate the help, EmptyNester and MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.

Thanks,

Archie

[Octive]

Unfortunately I am retiring 2 nest iq outdoor cameras and will buying none google cameras.

It's not cool that google still has the cable I need listed in the online store, will not restock it.  False advertising much? 

[EmptyNester]

Hi Octive,  I think you are making a good decision to move on (Sorry Google).  Be sure to check out the cameras from www.eufy.com.   I have been buying some and I'm really impressed with the bank for the buck.  And the software is so well designed.  And get this.... if you call them you can get a real person on the phone typically under 5 minutes (again,  sorry Google).

[aatienza]

Hey folks,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Learn more here on how to send feedback.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[EmptyNester]

Really aatienza?  I'm not trying to be difficult but I don't think the Google folks are working hard on this.  It has been 9 months and not a single feature (of any significance) from the Nest app has been brought to the Google Home app.  And where is the ability to view from a browser.    

[aatienza]

Hey EmptyNester,

We hear you — we're always looking for ways to improve and we'll take it as feedback.

Thanks,

Archie

[EmptyNester]

Thanks for replying aatienza,  Can't we get some kind of update in the timing of anything?  Or do we have to wait until December 31, 2022 to see what updates come out in 2022?  Why is this such a secret?  Many other companies (like apple) pre-announces all the new features and approximately when they will be coming out and they have public beta versions.  Why is this so hard for Google to do?    I'm only left to conclude that no one is working on fixed the Google Home app for security cameras. 

[aatienza]

Hey EmptyNester,

This is where we share any updates from our Nest devices. Check out this link: https://bit.ly/3tIMEg6

Thanks,

Archie

[aatienza]

Hey EmptyNester,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey EmptyNester,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[LCF]

Hey Archie,

I'm not sure if this is intentionally, but you did not answered any questions yet.

We still don't know:
- when Google Home app with have functionality of Google Nest app, namely preview of all cameras on one screen, access to recordings, website interface, access to history events (not just scroll)…?
- when/where we can buy power cable for Nest Cam IQ?

[Octive]

Yeah, sorry for the late reply.  No questions were answered.  

The false advertising of cables I require and the compatibility issues of the new product line.  Have killed the platform for me. 

I'm in the process of trashing the entire security system, and actively looking for an alternative vendor.

[Brad]

Hey folks,

Here is the latest update that we have on any sort of roadmap. If you are looking for a feature, please make the feature request in the app. 

Best regards,

Brad