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?Retrieval of now missing history (indr cam) s/p google home disconnect/reconnect?

pukabazooka
Community Member

So due to outside reasons the google home setup got obliterated and everything had to be reconnected, including all the indoor cams.  I wanted to retrieve previous history to try and piece together why things got obliterated, but all I see are the feeds starting from when the cams were reconnected s/p obliteration.  How might I go about retrieving the previous history from before the reconnection?  if someone pressed that button 'erase previous history' would that eliminate all previous history permanently or is there a grace period where it might be available? thanks!

4 REPLIES 4

SteveT1
Community Specialist
Community Specialist

Hi there,

 

This may not be the answer you’re looking for, but once the video history has been deleted you won’t be able to recover it and we don’t keep backups.

I would recommend to download important clips in the future. You can check this article on how to Save and download video clips for steps.

 

Regards,

Steve
 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.