Routine to set away mode

[StefU_x]

I have my camera notifications to only alert when we are away from home. Otherwise I get heaps of notifications throughout the day. But at night I would like to get camera alerts for security even when we are home.

I am currently manually turning us to away at night so I get notifications. But is there a way for a routine to change us to away? perhaps set up in the goodnight routine?

Or any other ideas?

[Mai93]

Hi there. I’m having a similar issue. .I have the  battery doorbell and I receive my notifications during the day. But I noticed It won’t record any event during the night . From 12 am until 6 am . Which for me is very important to have . I recently had a robbery and couldn’t get any tape because didn’t record anything . I checked all the settings and nothing . Also costumer service didn’t know why and I heard some people are having the same issue

[Lance_L]

Hi folks, 

@StefU_x, I totally understand that this is a good feature to use with your Nest camera, but it isn’t available. I'd suggest you submit feedback about it, here's how: Share feedback about Google Nest. In the meantime, you can take a look at this guide (see "Too many camera alerts" section): Troubleshoot Nest camera alerts.

@Mai93, could you tell us the case ID from the interaction with our support team so I can take a closer look?

Keep us posted.

Best,

Lance

[Mai93]

Thank you . It’s 2-9684000032351

[Lance_L]

Hello Mai93,

Thanks for the information. Upon checking the interaction with our support team, we noticed that you didn’t have an active Nest Aware subscription attached to your doorbell. The subscription was attached to a different home structure on your account. If you have a newer camera like Nest Cam (battery), Nest Cam (indoor, wired, 2nd gen), or Nest Doorbell (battery), you can get up to 3 hours of event video history without a subscription. 

Hope that helps.

Regards,

Lance

[EmersonB]

Hello everyone,

@Mai93, it's us again. How's it going? Were you able to read the email that our support team sent to you? Don't hesitate to post here your update.

@StefU_x, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Lance.

Regards,
Emerson

[EmersonB]

Hi everybody,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson