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Slow notification of motion detection

fak
Community Member

Hi,

Sometimes it will take 10 minutes for my Nest Cam to notify me of motion in my backyard. This is pretty useless as intrusion detection.

Any ideas?

fak

9 REPLIES 9

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

fak
Community Member

I have received no help to date - so yes - I still need help.

Brad
Community Specialist
Community Specialist

@fak

 

This issue with delayed notifications is a known issue. Not ETA to provide, but we are working on a fix.

 

Best regards,

Brad.

fak
Community Member
I can't help but wonder if it's my own router causing the problem because some times, when I go into our backyard, the notification is almost instant and the next time it can be 11 minutes.
 
Frank

Brad
Community Specialist
Community Specialist

@fak

 

It is possible it could be! Especially depending on the settings you have set up and if it is a private, vs. open network. You could try setting up your cam on a 2.4ghz channel or the 5ghz channel if you can. See if that changes anything.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

fak
Community Member

No offense but I've received no assistance so far just a confirmation that this is a known issue with no eta for a fix.

 
You can close the topic.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.