09-05-2021 08:01 AM - edited 09-05-2021 08:03 AM
Hi all,
09-05-2021 09:31 AM
Hi ChrisJ,
If you can change the SSID and password of the new router to match the previous one's, it should automatically connect to your new router.
09-05-2021 10:39 AM
One possible solution: Since you have a new router in place I think you may need to go into the GOOGLE HOME app and delete or remove the Doorbell from the app and then try re-adding it back as though it is a new camera. Hope this helps.
09-17-2021 10:59 AM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device?
Please let me know if you need further assistance.
Best Regards,
Brad.
11-12-2021 08:28 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS