04-26-2022 11:24 AM
My thermostat does not work I think it is the battery where do I get another one how do I get into it it’s not working and I’m freezing
05-02-2022 06:14 PM
Hi Zo1,
Thanks for reaching out and we're sorry to hear about what's happening.
If you're using the new Nest thermostat, you could replace the battery with high-quality 1.5 V AAA alkaline batteries from a known manufacturer.
Also, could you share a photo of your current wiring configurations with your Nest thermostat?
I hope to hear from you very soon.
Best regards,
Ryan
05-13-2022 12:08 AM
Hey there,
Checking back in — still need our help here?
Best,
Melba
05-14-2022 12:09 AM
Hi,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba