04-03-2022 09:28 AM
The app is severely limited in functionality. I was a nest subscriber a few years ago, and I remember a lot of great features (including setting activity zones, creating custom clips from history, and all of this was possible from the website). Fast forward a couple years, my nest cameras stop working, and I purchase the "Google Nest" variant. I find that I can't:
04-03-2022 12:20 PM
Knope really hits the nail on the head.
And on the topic of clips, we BADLY need the ability to send someone a LINK to view a clip like in the NEST app. This feature has never existed in the Google Home app.
04-03-2022 07:53 PM
Sadly these requests are not on the radar. We have all been very very vocal about the crippled Google home app while the nest app is forgotten. The good news is google reads our requests.. guess what just rolled out in the new update. Your home hub will wish you happy birthday. Yup that’s what they gave us. Who the heck requested that?????
04-04-2022 11:50 AM
Unbelievable and a very sad situation. I have 7+ months to wait for my "happy birthday" message.
04-05-2022 11:04 AM
... it just taunts me.. the irony of "Google Nest camera" with "Nest + subscription" not compatible with the superior "home.nest.com" ... all of this would be solved, if the google nest camera just showed up in the nest app...
04-05-2022 11:08 AM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad.
04-05-2022 11:09 AM
Thanks Brad,
I've performed this step. I also have an open ticket that's escalated to engineering for the failure to download the auto created 4m45s clip.
04-05-2022 12:36 PM
I'm glad to hear that you are getting the issue handled. Besides this issue, please let me know if you need further assistance.
Best regards,
Brad.
04-06-2022 08:14 AM
Hey folks,
I am mainly a moderator over these forums. I can say that they are reviewed as that is my understanding. Feedback provided in the app goes directly to some tech support and engineering teams. Feedback is welcome for sure.
Best regards,
Brad.
04-07-2022 09:04 AM
Thanks for the feedback! I'll submit it, but you can also submit it as a Product Expert.
Best regards,
Brad.
04-05-2022 03:39 PM
Hi Brad, wouldn't it be smarter to just have all the DEVs read this forum and leave the in-app feedback for bugs and problems? ...... just say'n.
04-05-2022 03:43 PM
I suppose so, but I do not call the shots, nor do I have control over that process. But all the feedback is reviewed as far as I am aware.
Best regards,
Brad.
04-05-2022 04:35 PM
Brad, are you sure they read the feedback. I have been a contributor on here for a while, I read all the requests. And I read the twitter posts. Not once have I ever ever seen oooo please we need the hub to do birthday count downs. Please Big Brother Google give us birthday wishes. People are asking for nest back and we get birthday kisses? Honestly they don’t read the feedback.. circular file
04-06-2022 09:46 AM
Another thing that is unclear if you want to give feedback in the app is that there is no option for "Make a suggestion" or "Request new feature". Everything in there is for reporting specific problems. So if feels like it is going to get ignored.
04-06-2022 10:59 AM
Feature Requests are definitely something that we submit on our end. If any of you have a feature request, I can collect it and send it in.
Best regards,
Brad.
04-06-2022 12:14 PM
Thanks Brad, I'm sure people in this forum have submitted these multiple times. But here is my list.
04-07-2022 03:59 PM - edited 04-07-2022 04:00 PM
Thanks for your responses.
I've received a response to my ticket with engineering stating the next release of the home app in the play store will correct the download issues being reported in various threads.
I've mentioned this thread in the case's email chain in the hopes the other suggestions make it into future releases as well.
04-08-2022 10:03 AM
I am glad to hear that you heard from Engineering on the matter! That is more information than I know. Very good to hear. I appreciate you coming back to this thread to let us all know!
Best regards,
Brad.
04-21-2022 10:32 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
04-05-2022 04:38 PM
Nope, user feedback comes after marketing strategies. Remember it’s easier to Market “Google home hub even remembers your birthday”. Happy Birthday from your home hub and chromecast.