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Troubleshoot/warranty claim?

JB4
Community Member

I bought 2 wired doorbells a few weeks ago. One has been working great. The other lasted a day, and now it wont do anything. I get a blue light for a few seconds, then nothing for a few seconds, repeating. Seems like a boot loop. Factory reset doesnt work - I held the buttons for a solid minute without anything happening. USB behavior is the same, although eventually I dont even get a blue light.

Chatted with support for a while, until they asked me to reboot my phone which dropped our chat. That basically went nowhere though. They were fixated on "blue pulsing light" behavior, which means I need to connect to it with my phone. That's not what it's doing though, and I cant connect with my (or any) phone.

Created a warranty claim (8-3729000031811), but best I can tell it doesnt exist anymore? I just created a new one: 8-9661000031601.

Is there anything I can do at this point? Thinking I got a $150 paper weight.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I am sorry to hear that you haven't found a resolution. I can tell you however, I was unable to pull up your case numbers, so you will want to reach out to Support to check on your cases. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. 

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.