Trying to link Google with Nest

[Mshimmin]

Hello, I am a long-time Nest Hello user. Originally I bought this Nest Hello for my father, we then added the Nest Thermostat as well. He made me a member of the house years ago via the Nest app. He has since passed and I now have the Thermostat and doorbell. I have uninstalled the Nest app on my phone and reinstalled it, added both devices to my account, and migrated yet when I try to link to my Google Home account it will not accept my login information to set up the works with Nest or works with Google. I am really struggling to add my doorbell and thermostat to my google home account and I feel like I need a google wizard to help me reset my password for Nest because every time I try to follow the path to have it reset I never receive the emails. I feel like I am stuck in a loop here. 

[David_K]

I'm sorry to hear of your loss, Mshimmin. Try these steps:

1. Reset the doorbell. Scroll down to "Nest Doorbell (wired)" underneath "Factory reset" at the bottom:
   Restart or factory reset Nest camera or doorbell - Google Nest Help
2. Reset the thermostat. See the "Reset or restart your thermostat" section and choose "Reset" or "Factory Reset" on the thermostat:
   Restart or reset a Nest thermostat - Google Nest Help

Once reset, here's how to set up the doorbell. Be sure to choose the link for the model you have.

• Get started with your Nest doorbell - Google Nest Help

As for the thermostat, links below depending on the model you have:

• Install your Nest thermostat - Google Nest Help (Nest Thermostat E, Nest Learning Thermostat)
• Get started with your Nest Thermostat - Google Nest Help (Nest Thermostat (2020)

Knowing the models you have is important as different models require either the Nest app or Home app.

[EmersonB]

Hi everyone,

@Mshimmin, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link that davidking has shared? In case you have an update, you know where to find us.

I appreciate the help, davidking.
 
Regards,
Emerson

[EmersonB]

Hey Mshimmin,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Thanks,
Emerson

[EmersonB]

Hello Mshimmin,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson