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Unable to mount doorbell due to defective button on back of device

Community Member

The small button on the back of the doorbell which secures it in place is stuck inward. There is no way to secure the doorbell if that button does not protrude outward. I have seen other posts referencing the same issue. The problem is that it is impossible to get in touch with a live person to rectify the issue. I see others referred to a help section online but you do not get a response from google. There is essential no support from Google!


Platinum Product Expert
Platinum Product Expert

What happens when you try these steps?

  1. Go to Contact Us - Google Nest Help
  2. Select "Doorbell", type a brief description of the issue, then click "Next".
  3. Click "Other", then click "Next step" until you see the contact options.
  4. Choose to get a call or call or chat with the team as available in your country.

Thank you!

Community Specialist
Community Specialist

Hi everyone,

@JbCollier, thanks for getting back to us. It seems that your issue has been resolved and we're glad to know that. Let us know if you have more questions in mind.

I appreciate the help, davidking.


Community Specialist
Community Specialist

Hey JbCollier,


Checking in — were you able to speak to our support team as shared by davidking? If so, how did it go? Let us know if you need anything else.


I appreciate the help here, davidking and Emerson!




Yes, got a new doorbell. Thanks 

Community Specialist
Community Specialist

Hi there,


Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.