05-03-2023 01:57 PM
The small button on the back of the doorbell which secures it in place is stuck inward. There is no way to secure the doorbell if that button does not protrude outward. I have seen other posts referencing the same issue. The problem is that it is impossible to get in touch with a live person to rectify the issue. I see others referred to a help section online but you do not get a response from google. There is essential no support from Google!
05-03-2023 01:59 PM
What happens when you try these steps?
05-03-2023 02:14 PM
Thank you!
05-06-2023 03:55 PM
Hi everyone,
@JbCollier, thanks for getting back to us. It seems that your issue has been resolved and we're glad to know that. Let us know if you have more questions in mind.
I appreciate the help, davidking.
Best,
Emerson
05-09-2023 08:25 PM
Hey JbCollier,
Checking in — were you able to speak to our support team as shared by davidking? If so, how did it go? Let us know if you need anything else.
I appreciate the help here, davidking and Emerson!
Thanks,
JT
05-09-2023 10:06 PM
Yes, got a new doorbell. Thanks
05-10-2023 05:39 PM
Hi there,
Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Cheers,
JT