03-29-2023 05:14 PM - edited 03-31-2023 07:04 AM
I have a new Sony Bravia TV (with Google TV) and just Nest Cameras installed. Everything works on my phones, PC and Nest Hub. When I ask Google Assistant to display my cameras, it says streaming cameras but the screen turns gray with a small camera box with an X through it. This is very frustrating Google - Please Help !!
04-18-2023 03:47 PM
Wondering if there is a solution for this as I have the same problem
04-23-2023 07:50 AM
Having the same issue too with my Sony Bravia 65A80CK and a Google Nest Doorbell Wired. Just shows a grey screen with a camera icon in the middle of the screen with a line though it. However I have a Chromecast.
04-23-2023 08:24 PM
I am also facing the same issue. My TV is Sony KD-65X74K
04-25-2023 10:05 AM
Hello everyone,
Thanks for reaching out here in the Community. To confirm, what are the steps you've done so far? Try restarting your Nest Cameras and Wifi router. Try updating your Google TV to the latest software version. Let us know how it goes.
Best,
Emerson
04-25-2023 11:16 AM
My Sony Bravia TV is update to date on it's software. I restarted both my Wifi router and my Google Nest Gen2 Doorbell (Wired) and it is still not showing on my Sony Bravia Google TV.
04-25-2023 03:18 PM
Already updated the Sony TV with the latest software/firmware. The other apps that uses the internet are working as expected. So I don't think it is an issue with the WiFi router. Restarting the Google Nest Camera (battery) did not help either.
05-26-2023 12:01 PM - edited 05-26-2023 12:02 PM
Seems we’re getting quite a few expressing the same issue, many having tried all the typical “reboot/reset/update” steps typically offered. EmersonB any thoughts on where we go from here?
10-31-2023 04:46 PM
Done this and it seems so many others have. Is there a solution? An update?
01-02-2024 06:12 PM
I hate these responses!!!! Fix your own bugs and stop assuming we're all morons like we didn't already do that! A reset is not always the fix, and if it is, who would want to do that all the time???! Not acceptable.
04-29-2023 09:16 AM
Same issue. Restarting everything didn't solve it. Interestingly, my older Nest Cams (1st gen doorbell, Nest Cam Outdoor) stream fine on my Sony A80K via the Nest App - it's the newer Google Nest cameras (2nd gen doorbell, Indoor/Outdoor Battery) that won't stream and get the grey screen.
04-30-2023 08:48 AM
Same issue
05-09-2023 03:40 PM
Identical issue also. Tv is sony Bravia A95K
05-11-2023 02:55 PM
Same issue and very frustrating to say the least. Anyone have a solution for this?
05-21-2023 07:33 PM
Same exact issue. Bravia x75k. Any solutions yet?
05-24-2023 11:11 PM
Have looked for any relevant settings and updated all devices. Same issue. It says 'Got it, now streaming...', but all I get is the grey screen with tiny camera icon in the centre. Works fine on any Google TV dongle, but won't work with the Sony X90K.
08-06-2023 07:08 PM
Same issue here
05-26-2023 11:49 AM
Same issue here
05-27-2023 04:25 AM
Come on google its a google tv (I have 2 google Sony bravia tv's) with a google nest doorbell. How hard can it be? It can give a notificaties, why not the feed? Please reply with a proper aanswer, not with a have you tried turning it off and on again or restart your devices or update to latest version, be not a real life version of tv series the it crowd
05-28-2023 05:11 PM
Getting real old. Fix it. It used to work
05-30-2023 10:39 PM
Still no answer? Anyone figured it out yet?
06-02-2023 02:09 PM
Just got 2 new Nest cams. Same issue on Sony A80K
06-03-2023 08:32 AM
Had installed nest doorbell wired 2nd gen yesterday and thought i saw that my sony bravia a90j with Google tv should be able to stream it, then the gray screen came up. Tried all the usual troubleshooting steps.
Google - What is going on?
06-06-2023 11:11 PM
I’m using a Sony 65" X75K BRAVIA LED 4K UHD HDR Google TV and this and a Google Nest camera (2nd gen doorbell, Indoor/Outdoor Battery) linked to my google home account and am signed in onto my google account with the same account on assistant / Google TV and The doorbell.
When I ask Google Assistant to stream my cameras to the Sony TV, the tv initiates the stream of the nest cam and Google Assistant says streaming cameras but the Sony TV screen then turns gray with a small camera icon displayed with an X the in the centre of the screen
I suspect it might be a permissions thing but don’t know where to set the privacy / security for this on the TV or within Google Assistant
06-06-2023 11:23 PM
12-10-2023 12:39 PM
Same issue for me
06-08-2023 05:43 PM
I'm also having this issue. I buy into the google ecosystem and this is how it performs? It's literally a google Bravia tv and instead of fixing this to work they try to sell us the google hub. Pointless wasteful manufacturing of extra junk ppl don't need.
Please reward us for buying into your hardware ecosystem by having your hardware function as expected.
06-08-2023 11:14 PM
I still don't understand @SP03 . Unless Sony are the ones to fix this in some way, with a possible update to the models not displaying the stream, why then are there instructions on the Google Nest Help page for streaming your camera to a TV? My Sony TV has Chromecast built in, so why doesn't this work? What have I missed? Does the information on the Help page no longer apply?
Cast live video to your TV with your voice, from your Nest camera, or other compatible security camera. Use a Google Nest or Home speaker or display, and Chromecast or TV with Chromecast built-in.
To do this: | Say "Ok Google" or "Hey Google," then: |
Start stream | "Show [camera name]" "What's on [camera name]?" "[Camera name] on [Chromecast device name]" "Play [camera name] on [Chromecast device name]" "Show [camera name] on [Chromecast device name]" |
Stop stream | "Stop [TV or Chromecast device name]" |
06-09-2023 03:02 AM
@Paddibaz I don't think you have missed anything and it should be supported as it is a Google TV
I have followed the same steps as you and we both have the same result.
Maybe we do have to wait for a Sony TV update update, I was hoping there was some permissions setting that we could set that would resolve it but havn't found anything
06-09-2023 06:56 AM
There is some good news / bit of a hack....
Google has introduced a home.google.com portal in preview that offers web viewing for the latest Nest Cam and Nest Doorbell models. You can't watch recorded video, but you can catch the live feed, zoom in and turn cameras on or off.
Go to a web browser (you might need to download this from the app store) on your Sony tv and login to the above portal and you will be able to see your nest cam - I tried on both my laptop and Sony Google TV and worked fine
06-09-2023 08:06 AM
Thanks for sharing this. Any recommendations on a good web browser for newer Sony Bravia Google TVs to use? Ideally one that doesn't need a bunch of peripherals hooked up to work (though I'm not sure how one would navigate with a basic Bravia Google TV remote).
Pro: Those of us with multiple cameras can watch multiple streams at once (not available without this hack)
Con: no voice control to launch; annoying/inconvenient to go through a web browser
As someone earlier notes, this isn't direct substitute for what Google/Sony themselves advertise that their TVs do....
06-09-2023 01:05 PM
@2ndShadeau I tested with the logicUI browser and TV Bro on the TV and both worked well - how this helps
06-09-2023 04:37 PM
Hey I just found another workaround. It seems almost stupidly simple, so forgive me if this has already been suggested.
I'm using chrome home.google.com to view all my cameras at once in a browser tab on my desktop where I do most of my work.. in a blank space on this page, right click, Cast... then choose the TV you want to cast to. Boom.. all cameras now showing on my tv.
Yes it's a mirror image of that tab and it's dependent on your PC casting the chrome tab.. but it works.
Hope this helps someone.
06-09-2023 05:10 PM
Yeah this is a good option too 🙌
it also allows those with non google TVs eg Android TVs or any chrome cast to show a mirror of their chrome tab
06-21-2023 05:44 AM
I just updated my TV a few days ago, and now I don't even get the grey screen when trying to show my doorbell.
06-21-2023 08:04 AM
You issue may not be related to your tv software update. I noticed as of this morning, my camera feeds are not working via home.google.com for any of my Google developed cameras (Wireless cam, gen2 doorbell). It simply says 'Retry'. However, my old Nest cameras (outdoor cam, gen1 doorbell) are working fine. I can see all camera feeds fine in the Google Home app (and Nest app for the aforementioned 2 products), but presumably it's because it's using my local network whereas home.google.com isn't. This potentially suggests that the camera streaming on Bravia is also using a similar solution as home.google.com streaming uses vs. local network.
The fact that these feeds suddenly are not working is potentially promising, as it may suggest Google is working on a fix - fingers crossed it addresses streaming on Bravia TVs!
06-21-2023 08:06 PM
Are you using a Sony Bravia TV or some other Google TV / what happens for you now.
Do you know what version it updated to?
06-22-2023 07:51 AM
Yes, sorry I was one of the initial replies to this above stating I have a Sony Bravia TV. Not sure the version, but it was whatever the latest was when I posed this; which I'm sure is still the latest.
06-21-2023 03:11 PM
I'm also having issues with a brand new Sony Bravia, a new nest doorbell and wired camera...
It attempts to stream, but I get the camera with a line through it icon in the middle of the screen.
Did also notice that the home.google.com link no longer streams my cameras on my browser.
06-21-2023 08:04 PM
@thacheese Regarding the "It attempts to stream, but I get the camera with a line through it icon in the middle of the screen." - I get the same but I can cast from a pc to the TV using home.google.com or use a browser apps on the TV. I just tried home.google.com and it seemed to work ok for me this morning - wonder if anyone else is having these issues?