10-18-2021 03:14 AM
I spent 2 hours troubleshooting our recent doorbell purchase. Despite prefectly recording video I cannot live view from any device, despite perfect wifi signal to the bell and indeed even when connected to it via my phone's own hotspot.
The issue remained unresolved and was being "upgraded", but that was the 13th and I've heard nothing since.
The case ID was / is: 0-3653000031685
I replaced a RING system that was working perfectly but since investing in the google mesh thought some of the additional features of the google version would be preferentialI hope I'm not wrong.
10-23-2021 04:46 PM
24 hours I received this: (19th October)
Thanks for reaching out to the Google Nest Customer Care Team. This is Mason from the Google Nest Senior Support team.
You have contacted us regarding the Nest doorbell battery camera issue and you're unable to view the live video feed and it shows the camera unavailable. In order to help you further, I would like to gather some information so that we can check this with our higher support team and get this fixed for you.
Please help us with the below information:
10-23-2021 04:47 PM
All of which had already been done to the olnline support: But replied regardless then...
10-23-2021 04:48 PM
On the 23rd (despite a promised 24 hour reply)
Thanks for reaching out to the Google Nest Customer Care Team. This is Mason from the Google Nest Senior Support team.
You have contacted us regarding the Nest doorbell battery camera and you're unable to view the live video feed and it shows the camera unavailable. I have checked this with my higher support team and they have informed us to try few troubleshooting steps to fix this issue.
Here are few troubleshooting steps which you can try when your near the Nest doorbell battery camera:
1) Try move the camera closer to router or the router closer to the camera and check if your able to view the video feed.
2) Try to draw a straight line from router to camera, what would the line have to go through? For example walls, glass doors.
3) Try turning down the quality and bandwidth of the camera to see if it helps ( Please select, camera > quality and bandwidth). If issue persists please reply us back so that we can check this with our higher support team and help you further.
For your reference your case number is 0-3653000031685
10-23-2021 04:49 PM
Again, ALL the above has been previously supplied and or completed in addition to many other steps in attempts to resolve this most fundamental functionality. This is disgusting customer service.