Video and audio not syncing on camera playback and recordings

[AL23]

I have a few cameras installed and it is the same on all of them. 

When playing either the live feed or the recordings, the audio is behind the visual by a few seconds.

How can I fix this? 

Has anyone else experienced this? 

Thanks 

[MplsCustomer]

@AL23 

Since this is happening when you view all of your cameras, perhaps the problem is on the viewing device. You could try deleting and reinstalling the Google Home app or Google Nest app, as appropriate.

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, MplsCustomer, Brad and Emerson.
 

Best regards,

JT

[Brad]

Hi there, 

Thank you for the great suggestion, @MplsCustomer. You should definitely delete the app and install again. Also, try to restart your devices as well. Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[EmersonB]

Hello everyone,

@AL23 were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

I appreciate the help, Brad and MplsCustomer.

Best,
Emerson