WIFI battery cam in the home app not possible to connect

[AXELVC1]

Hello,

I have several cameras for protection.

2 Wifi cam on battery

one of those will not start up again, I can reset it and and it to the network but I can not turn it on!? in the google home app whit all other cams they are light grey and the one who doesn't works is darker gray and is offline I can get in it and than on the bottom more there below there is an possibility to camera offline and at the right it is light grey and no possibility tu turn it on how can that be?

When I charge the battery I can see that in the app

I did push the bottom on the back of the cam so I reset is

what Is the solution?

kind regards

Axel

[aatienza]

Hey Axel,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When you reset your camera and run the setup, did you get an error message while connecting to your Wi-Fi network? How far is your Nest Cam (Battery) from your Wi-Fi router? Also, check the battery status in the Google Home app to see if it has enough power.

1. Open the Google Home app.
2. Verify that the Google Account shown is the one linked to the camera. To switch accounts, tap the drop-down arrow. Then, choose the correct account.
   Note: If your account isn’t on the list, you can select Add another account.
3. Select the camera from the list of devices.
4. Tap Settings.
5. Under Device features, tap Battery.

Thanks,

Archie

[AXELVC1]

Hi I did try everything, the battery is 100 %

the problem is that I can not activate the cam in the home app because in the is device is off line there is no way to put it on on the home app

I treed to reset but no result

In the home app I can see the cam but I can't activate it

kind regards

Axel

[EmersonB · Accepted solution]

Hello folks,

@AXELVC1 thanks for getting back to us and for sharing what you've done. To confirm, when you say reset are you referring to the simple restart or the reset to factory default? If you're in the process of reconnecting your Nest camera to the Google Home app you need to remove it first from the Google Home app then reset the actual device to the factory default. Here's how.

Keep us posted.

I appreciate the help, Archie.

Best,
Emerson

[janthadeus]

Hey AXELVC1,

Checking in — how’s it going? Did the suggested steps provided by Emerson work? Let us know if you need anything else.

I appreciate the help, Archie and Emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[AXELVC1]

Hello,

I did find the reset and removed the device from the app and installed everything but when installed again the device is still out and no possibility to put it on in the app why??

kind regards 

Axel

[janthadeus]

Hello there,

Got it, thanks for following up. What’s the status light of your camera? How far is the camera from the router? Also, could you turn off your cellular data and keep Wi-Fi on when pairing your camera then let me know how it goes?

Thanks,

JT

[AXELVC1]

Hi,

The strange thing is that when installing I see the camera images only when closing I can no longer get on it ... In total I have 7 cameras the distance between camera and the wifi seems no problem there are those else that are. . In the Google Home I have an overview but I just can't switch the camera in question he can connect but it cannot be turned on. Device is deactivated in the app in the camera in question. Can you judge more about this?

Axel

[janthadeus]

Hey there,

We appreciate your efforts here. Let’s sort this out — what’s the status light of the camera? Is the camera plugged while you’re performing a factory reset? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 
 

Going over the steps here might help:
 

1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
3. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
4. Restart your phone, turn it off for 60 seconds then turn it on.
5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
7. Try a different mobile device.
8. If all else fails, factory reset your camera. Please read the instructions carefully on how to factory reset your camera. When the light pulses blue, it means your camera is ready to be connected to your Google Home app.

Let me know how it goes.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT and Emerson.

Thanks,

Archie

[aatienza]

Hi everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie