12-21-2022 09:25 AM
I change my internet service, so I remove and reset my devices and add them to them to google home app, everything were added correctly except the wired nest cam, I reset it, start the set up process and after scanning the QR or writing the code, it start connecting to the device, never find it and give a message to be closer to the camera, I try it several time side by side with the cam, the router and my phone but have the same message.
12-21-2022 11:26 AM
I had this issue when first installing mine. Gave up for the evening and the next day it worked. The Nest App for Android was just recently updated to fix camera connection issues. Make sure you have the latest and greatest.
12-21-2022 11:45 AM
I have a kind of the same issue. I have 8 Nest camera working and bought a new Nest Cam Outdoor, it just won't setup or added. It's keep going back to main screen where my all cameras is. I updated the app, reinstall and login off and in again, nothing different.
12-27-2022 04:39 PM
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What phone are you using to set it up (Android, iOS)? What’s the color of the LED status light? How far is the device from the router? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.
Looking forward to your response.
I appreciate the help, Dewoeste.
12-28-2022 12:37 AM
Thank you for reply.
I have been investergating on my own. I tried to add the Nest camera with my daughter Iphone and it pass right through. Weard! So back to my Samsung Galaxy S21 5G, Android 13, I uninstall the app and readded the Nest cam, and it went well. The Nest app is unstabile and need to be reinstall serveral times, which I also did earlier. Case solved, but Nest should send new update because it crash sometime. Happy new year🥂🎆🎇
12-28-2022 03:44 PM
Frank90, how’s it going? Do you still need our help?
Dewoeste, glad to hear! We appreciate your time sharing what fixed the issue connecting your camera.
NormN, sounds good! Thanks for giving us an update.
I appreciate the help, Archie.
12-29-2022 01:33 PM
Hello, I just came back from vacations and try again to set it up and works, I really don't know why, but now I have it correctly connected.
12-29-2022 02:01 PM
@Frank90 we appreciate you getting back to us and for giving us an update. We're glad to hear that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
Thanks for lending a hand, JT and Archie.