09-22-2021 08:10 AM
I'm using Watchguard firewall routers at my location where cameras are mounted. Anyone behind the watchguard firewall who is trying to view the Nest camera feed just gets a spinning blue circle on the feed.
We were able to track down a pair of IP addresses that represent the feed traffic and create a custom rule to prevent the web filtering, but I'm not not confident the IP addresses won't change in the future. Does anyone know what domain we should be using for the rule? I'd rather use the proper domain so if the IP address changes in the future our rule will still work.
09-27-2021 10:44 AM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’
Please let me know if you need further assistance.
09-27-2021 11:49 AM
2. Multiple steps were taken, you'll need to be more specific.
The cameras are currently working at the moment, but the custom firewall rule we had to create is numerical IP address based, and I'm concerned that the IP addresses that constitute the rule may change in the future. I'm trying to determine whether or not there's a domain name that Nest is using for their camera feed traffic.
09-30-2021 08:07 AM
Can you please provide me with a list of domains used in the streaming service of the nest cameras. IE: *.nest.com, *.dropcam.com, etc. We are having to add a packet filter to our Watchguard firewalls to prevent it from scanning the nest streaming traffic through our http proxy. The Watchguard http proxy identifies the streaming traffic from the nest cameras and the website as not conforming to the http(s) RFC standard compliant traffic “ProxyDeny: HTTP Invalid Request-Line format”.
10-08-2021 10:22 AM
Can I have an answer to my inquiry?
10-18-2021 08:37 AM - edited 10-18-2021 03:06 PM
Thanks for the clarification. Before moving forward, could you confirm if you've tried *.nest.com and *.dropcam.com and experienced any issues?
10-26-2021 11:40 AM
We will try those domains and report back, thanks.
11-10-2021 11:34 AM
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
11-12-2021 11:23 AM
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,