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Why can't I disable motion alerts on my nest hello?

Plinds00
Community Member

 I have had the Nest Hello and it used to work fine but something has changed. I created zones and turned off motion alerts to prevent false alerts but they got turned on somehow and now when I try to turn them off they immediately turn back on in the app. I get motion notifications all day and night. Why won't it let me turn them off?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Adksherm
Community Member

I am also having this problem, if you could help me.

Brad
Community Specialist
Community Specialist

Hey there.

 

If you have Home + Away, that could be triggering it on each time you leave the home. Let me know if you use this feature. It could be the issue.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.