Why does my Nest Doorbell camera fail to notify me when something actually important is happening

[Jonscardenas]

I purchased a nest doorbell (it is actually a wired Gen 1) when I first got my house back in 2020 (before everything became google home and became worse). Now I understand that my doorbell is on the “older” side of tech now but does any else have issues with it failing to detect things? It literally does not work when I need it most…

Girlfriend cheating on me while I’m out of town? No notifications or failure to record.

Packages getting delivered? No notifications.

The only time it detects things when things are within a foot of the door bell, leaves blowing on my tree 15 feet away or a car driving down the street. Even then, it fails to notify me until several minutes after the event. Which makes it useless in the event of a burglary or something.

I have included a video of a package being delivered. This is the second time the fedex guy dropped the package off at my garage rather than the front door but how the heck does this not get considered an event and doesn’t trigger a notification? Not only is it broad daylight, there is a person walking within my zone, but there is also a huge Fedex truck parked right in front of the house. Is there perhaps a setting I am not seeing that I can try? I checked my zone and notification settings and I have it set to notify me with packages, people and all other motion. Not sure if there are conflicts being caused by having everything enabled?

https://drive.google.com/file/d/1IkfqhQwqIyg_ZJxZOU9LGfe7bD-v8UU2/view?usp=sharing 

I have two zones setup, one for everything between the door and front yard and then the street. I went with Google because I thought there was no way Amazon would make a better product and I would expect that a company of such caliber would make the best pieces of tech. Boy was I wrong. I feel like the cameras used to be good and used to work very well, definitely before making the Google Home transition but man is anyone else having issues like this? It's basically useless and this doorbell camera (and other cameras that operate on Google home) fail to notify or trigger events when it is most important to me. My interior cameras fail to trigger or notify when my cat sitter comes over all the time so I don't think this is a specific camera issue but more of the google ecosystem as a whole. Any advice would be appreciated. Thanks.  

[JuanCH]

Hi Jonscardenas,

Thank you for posting in the community. I'm sorry to hear that your Nest Doorbell (wired) and other cameras are not consistently detecting events or sending timely notifications, especially for package deliveries or people at your door, and when they do, there's a significant delay in notifications. I appreciate you sharing the video and confirming you've already checked your zone and notification settings, ensuring they're set to notify you for packages, people, and all other motion. I know how complicated it must be when your Nest Doorbell (wired) and other cameras don't work as expected. Help is here!

To help me find the best solution, I'll need to ask you a few questions:

• Is the Airplane or Do Not Disturb mode turned off or on?
• Have you tried using  a different mobile device to see if the inconvenience persists?

Please let me know if you have any other information; it'll be helpful!

Best regards,
Juan

[Jonscardenas]

Airplane mode is not one. I have my mobile device set to vibrate/silent more often than not, but that doesn't prevent the other notifications (for unimportant events) from coming through. I am unable to test other devices but this is less of a device issue and more of a camera issue. It's not like the events are getting captured and marked as events but failing to send a push notification. For example, I can check the video history to see when a package was delivered but it was not marked or considered an event; it is solely just captured video and not triggering anything. So testing this on a different mobile device wouldn't make a difference since the activity is not being considered an event.