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Why does the new outdoor battery nest cam not show up on my Nest App?

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Mark Garcia 2191 

 

UPDATE:  2021-08-26
Looks like several other users are having this problem.  Links are below:
 
I bought the new Google Nest Cam Outdoor/Indoor Battery model that was recently released.  I added it via the instructions to my Google Home App.  I can view the video without issue.
 
However, the new nest cam does not appear on my Nest App.
 
How do I get it to appear on my Nest Mobile App or the Nest Web?
 
 
46 REPLIES 46

DemonI81
Community Member

Just got a two pack of these for Christmas.
Gonna return them immediately.  I had no idea they did not work with the Nest app.  I have three other Nest cameras on my network, I'm not going to split my home security between two apps, and have 2/5ths of it ONLY viewable in an app and not in a browser.

I don't know what's going on with Google, but I'm pretty fed up with them.

mj9r
Community Member

Hey Google, what is the plan to fix the issue? If there is no plan I will be returning the cameras 

 

DemonI81
Community Member

Just returned the two-pack of battery cams I got for Christmas.  This is unacceptable practice and I will not be a part of it.
I'm currently looking at other options to replace the three Nest cams I already have, the ones that work properly with the app, with a company that doesn't pull this kind of complete and utter anti-consumer nonsense.
Oh yeah, Google keeps deleting my review of the Home app on the Play Store as well for pointing out that they're doing this to the Nest app.

hoonetic
Community Member

My elderly inlaws have the Nest hello doorbell which works great so I bought the nest cam battery for their backyard and its not showing up.  It's difficult enough to explain to elderly people how to use the nest app but now I have to explain that they will have to use another app (Google Home) to view the backyard app.  It looks like this has been on going.  What is going on with Google?!?!?

Google can't even release the December Patch on their New Pixel 6 Pro so Ive lost all confidence with the company I used to admire.

Gord2121
Community Member

I am having the same problem as this thread. Also, None of the links here work. 

nick7720
Community Member

Pretty frustrating.... cameras are not showing on https://home.nest.com/ so they can not be viewed from a computer... only on the Google Home App.

Gord2121
Community Member

I was starting to switch all products to Google. Really re-thinking that now.  They don't care so why throw my hard earn money their way.