WiFi & Video Quality

[SBanjo]

Hello,

• is there a way to update the WiFi ssid without losing ALL camera history?  The instructions require a removal of the camera from the Home app which I turn does a factory reset. I don’t understand why video history has to be lost when I have a nest aware account and the videos are  supposed to be in the cloud. Makes more sense to lose any video local to the device. Am I missing something?
• I did not get to use the IQ cameras but I would imagine that the video quality was really good. I would also imagine that the high price point was a reason for discontinuing. If this is the case I humbly ask that Google brings them back because the video quality of the indoor/outdoor battery camera is far below expectation overall. The familiar face feature is almost always wrong even at 6 feet off the ground. Some customers don’t mind the price point if they are sure to be getting what they paid for. 
  It will be helpful if we can get clear explanations as to how an accessory/stand will improve camera video over 6 feet. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS