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Wired next camera 2nd generation and issues with oneplus 6t

Manziclan
Community Member

Recently got a wired nest camera 2nd generation. Set up was good but viewing feed was problematic on my one plus 6t. Assumed it was an issue with the camera but works fine on nest hub, pixelbook and 2 iphones in house. Issue must be my phone.

Feed starts, is very stuttery so movent isn't viewed smoothly, after about 30 seconds it starts to buffer with blue circle, after about another 30 seconds feed goes and camera not available. Retry starts that same loop continuously. None of this happens on other devices listed. we had one camera (Little elf) which was fine on all devices including 6t but when we needed a second I tried the nest but this is dissapointing.

Any suggestions please. Home app is okay, have tried removing and re-adding and no change. I dont think the camera is faulty given it works with the others but is of little use as I am the main user of the cameras, if it doesnt work with my phone.

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Manziclan
Community Member

Thanks Brad. Have tried that but light didn't change as stated in the guide. Didn't interrupt feed either so opted to factory reset.

Issue remains with the one phone. Not with any others

Brad
Community Specialist
Community Specialist

@Manziclan

I would suggest that you fill out this form, and a higher tier of support will reach out to you with next steps. Thank you for your patience.

Best regards,

Brad

Manziclan
Community Member

Thank you Brad. Have submitted the form

Brad
Community Specialist
Community Specialist

@Manziclan

 

Thank you for filling out that form! Support will be assisting you further moving forward with this inquiry.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey there,

 

In an attempt to keep content in these forums fresh, and as support will be assisting you further, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

 

Best regards,
Brad