Wireless Nest Doorbell Latch is stuck!

[BenjaminSummers]

My Nest Doorbell latch (the tiny button on the back) is stuck, so when I try to put it back on the mount, it just falls off every time. Is there a fix for this or do I need to get a replacement?

[MplsCustomer]

@BenjaminSummers 

You could try contacting Support starting with this link to see whether you need a replacement. There are quite a few posts in this forum regarding problems with the mounting mechanism for the battery doorbell.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey BenjaminSummers,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT