CHANGING OWNERSHIP

[Yvonnejg]

MY HUSBAND PASSED AWAY AND I NEED TO CHANGE OWNERSHIP OF OUR NEST HELLO

[MplsCustomer]

@Yvonnejg 

So sorry for your loss!

If you have access to your husband's account, you can remove the Nest Hello from the Google Nest app, do a factory reset, and then reinstall the Nest Hello in the Google Nest app while logged on to your own Google (gmail) Account.

If there was a Nest Aware subscription, you'll want to cancel that, because they are not transferrable.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

If you want assistance from Support, you can start with this link:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Yvonnejg, checking in — did you get a chance to try the suggested steps provided by MplsCustomer? Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Yvonnejg,
 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT