11-19-2022 04:11 AM
Hi
My gen2 wireless fell off the mount and the lens has cracked. Can this be replaced or repaired?
Thanks
Answered! Go to the Recommended Answer.
11-19-2022 08:03 AM
I've seen several posts in this forum where the battery doorbell just fell off of the mount and broke.
Try contacting Support for a replacement: https://support.google.com/googlenest/gethelp
11-19-2022 08:03 AM
I've seen several posts in this forum where the battery doorbell just fell off of the mount and broke.
Try contacting Support for a replacement: https://support.google.com/googlenest/gethelp
11-19-2022 09:05 AM
Thanks. Very helpful information. Claim sent off
11-22-2022 07:00 PM
Hey folks,
Checking in — how's it going? Were you able to receive your replacement device? Let me know if there's anything else.
I appreciate your help, MplsCustomer.
Thanks,
JT
11-26-2022 04:18 PM
Hi Shoneym,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
11-27-2022 05:22 PM
Hi there,
I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Best,
JT