can’t factory reset Nest wired doorbell

[DesiMurthy]

I have a 3-yr old Nest doorbell that is wired. 

Trying to set it up after changing WiFi details but the factory reset is simply not working 

tried pushing rest button with a pin & the Bell button at the same time but nothing happens - no chime and no count down.  

very frustrating and frankly disgusted 

any one else having that issues?  Please help

[David_K · Accepted solution]

The 2nd gen model was only released last year, so you have the 1st gen model if it's 3 years old.

• Are the wires still connected to the doorbell when you're doing the reset?
• There's nothing obstructing the reset pin hole? See photo here.
• You're holding the reset pin and the doorbell button at the same time for 10 seconds?

Assuming all the above is good, as you mentioned, it should chime and the light ring should start spinning blue, then flash yellow, then all the lights should turn off. You can release the reset pin and button at that point.

Help centre steps:
Restart or factory reset Nest camera or doorbell - Google Nest Help

[janthadeus]

Hi DesiMurthy,
 

Checking in — I just wanted to make sure if you’ve seen davidking’s response. Let me know if you need anything else.

I appreciate your help, davidking!
 

Thanks,

JT

[DesiMurthy]

Thanks everyone for the help and suggestions 

i ended up calling Google (their support was great) and after a few diagnoses they determined that my doorbell was defective and I had to replace the doorbell. 😕

[janthadeus]

Hey there,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,

JT