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going off line a lot

jope
Community Member

Hello I got 5 cameras who I was told was the perfect choice when you could get away and you was able to check that all was alright at home.

The configuration was simple so I was thinking that google have makes som good cameras...

After about 5 months I know that they are really crappy ...

They going off line time after time, the support will every time make sure that they are in the range of maximum 15 meter, and that the wifi is good, all the tings are good but the cameras will not go on line after a power failure, I have to go 30 mile to my land an reset them happened 2 times...

Going off- line witout any failure with the internet, or power once again 30 mile a least 3 times in this 5 months.

so as a see I would find a lot of different cameras who you can trust better than this.

Hopefully it would come some update with the firmware who I think is a lot of bugs in.

 

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hello jope,

 

Thanks for reaching out to the Community.

 

I’m sorry to hear that you’re having issues with your Nest cameras. I’d like to dig deeper into this.

 

Can you share the case ID from your interactions with the support team, so I can check what happened?

 

Keep me posted.

 

Best,

Lance