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nest cam 1st gen

jrnich01984
Community Member

i cant connect to the wifi entry key and qr code has smeared on the back of the camera. Can anyone help?

5 REPLIES 5

Rubes
Gold Product Expert
Gold Product Expert

That is super unfortunate. As you already know, that information is required to set up the camera and without it, there’s not much that can be done. If I remember correctly, the QR code and entry key might also be on the inside sleeve of the box. So if you still have the box, that could help. Otherwise, there’s not much more to do. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for the help, Rubes!

jrnich01984
Community Member

Still need help with the camera.  Probably just going to replace it.  

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.