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nest doorbell not streaming to Samsung tv via smarthings

fatih252
Community Member

Hello,

 

I have a google nest hello and I linked this with Smartthings. The streaming is working fine if I check it via the IOS app but not via the app on my Samsung tv Q60. It says after loading to click on refresh again.

 

kr,

Fatih

1 Recommended Answer

101uk
Community Member

I have found a fix for my situation and it might help others. I have 3 nest cams and 2 of them would work through my TV but not the Nest Hello. I found the only difference in settings was the quality the Hello was set to, tunrs out it needs to be set to medium for it to show on the TV.

View Recommended Answer in original post

24 REPLIES 24

J273
Community Member

I have the same problem. 

Does anyone know a fix for this?

 

thanks 

911fergie
Community Member

Same here, all other cameras work and I get notifications but no feed in the SmartThings app on the Samsung TV

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

fatih252
Community Member

Hello Brad,

the issue is still there for me.

 

kr,

Fatih

Same problem. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

My gut feeling is that this may be related to iOS 15 which is giving iOS users similar issues with their cameras. Restart your cameras again, and try to make sure that your devices are all up to date. 

 

Best regards,

Brad.

MrShah
Community Member

Hi Brad,

I don't have a iOS, i have a android phone. But the problem is the smartthings app on a samsung tv. The doorbell feed is not working on the TV. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Ryans
Community Member

Hi Brad,

Thankyou for reaching out. I have been successful with the temporary work around by setting the nest hello doorbell quality to medium and this now streams to my Samsung frame tv via smart things.

However I would still like to set my nest hello doorbell to high quality. Can you assist in with getting this resolved?

 

Kind regards 

Ryan

Brad
Community Specialist
Community Specialist

@Ryans

 

I am glad to hear that the workaround is working for you! In the meantime, here is an article on how to change your Nest Hello Doorbell's video quality. This thread will now be locked.

 

Best regards,

Brad.

J273
Community Member

Same problem here 

MrShah
Community Member

And here

Ryans
Community Member

Any one found a solution to this yet?

Lisabooklady
Community Member

I am experiencing a similar problem. I cannot get Smartthings to even recognize that the Nest Hello doorbell is there.

imjustafew
Community Member

Same problem here. I can see the cameras and Nest Hello on my smarthings app on my phone and can see my other Nest cameras on the Samsung TV Smart things but the Nest Hello doesn't show me a preview or view. It pops up with a notification but no preview and then when I click it, I get a spinning circle and then it tells me to refesh.  Doesn't matter whether I get there from the notification, via the smart things app and go directly to the cameraa (under Service) or scroll to the doorbell under Devices. It never shows me the view, always says I need to refresh 

Shar
Community Member

Same problem here.

Shishahalsing
Community Member

I also have 5he same problem. I got nest doorbell and Samsung family hub refrigerator. I couldn't add the nest doorbell on Samsung smartthings app.

 

MrShah
Community Member

Does nobody have a solution???

101uk
Community Member

I have found a fix for my situation and it might help others. I have 3 nest cams and 2 of them would work through my TV but not the Nest Hello. I found the only difference in settings was the quality the Hello was set to, tunrs out it needs to be set to medium for it to show on the TV.

Oneilc01
Community Member

That totally worked!!! Thank you 🙏 

Ryans
Community Member

Hi @101uk I have just dropped my nest hello quality to medium and low and behold it works. 

 

 

 

Thank you for you help.

 

 

 

Let's hope this is addressed by Google/ nest and smarthings as realistically I would like to run high quality in the future. How can we log this formally?

 

 

MrShah
Community Member

It worked! Thank you!

Ryans
Community Member

Hi @101uk I have just dropped my nest hello quality to medium and low and behold it works. 

 

Thank you for you help.

 

Let's hope this is addressed by Google/ nest and smarthings as realistically I would like to run high quality in the future. How can we log this formally?

J273
Community Member

Thanks very much this worked for me as well