I'm sorry but this response is useless. This isn't an issue with the video not picking up events. The issue is videos my cameras have recorded either refuse to play at all or play inconsistently. It's not just on the Home app for Android, it's also on your home.google.com camera grid. I just had another case of unknown people on my property and I am not able to view the video that happened about a half an hour ago. The video is there. It's a minute and a half long. The app and the home.google.com page tells me it's there. I can see the thumbnail preview. But I can't play it. Either on my phone or my laptop, which is where I am right now. Both devices are connected to two different networks, also (laptop is on home wifi, my phone was at first but I clicked it over to the 4G to rule out a network issue). Issue is persistent.
My subscription is active because you auto bill me for it every year.
