11-05-2021 04:01 PM
Hello,
I'm trying to see live video from my nest indoor outdoor camera (battery). I've successfully added and removed it's 2x but I keep getting this message 'remount this device once its charged to see live videos and receive notifications'
What does it mean to remount this device? Why can't I just enable it and see live video?
Thanks,
Brad.
Answered! Go to the Recommended Answer.
11-06-2021 01:14 PM
You need to connect the magnetic back to the camera. It won't stream live video without being 'mounted', ie. The magnet on the back..
12-16-2021 06:54 AM
Remounting the camera to the magnetic base did turn video back on for me. Thank you!
11-06-2021 01:06 PM
Same issue here just today!
11-06-2021 01:08 PM
i’m having the exact same issue right now as well
11-06-2021 01:14 PM
You need to connect the magnetic back to the camera. It won't stream live video without being 'mounted', ie. The magnet on the back..
12-01-2021 12:00 PM
12-05-2021 04:00 PM
Even if you told it in the setup you were using the 1/4-20 treaded to install it where you wanted it.
12-07-2021 10:27 AM
Hello again,
Checking in, and wanted to ask if you are making sure that it is connected to its magnetic base? Check the positioning and make sure there is no debris in the way of the magnetic base and the camera. Id restart the device as well again, and then try to set it back up, first checking to make sure it connects and magnatizes.
Best Regards,
Kalla.
12-15-2021 03:34 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
12-16-2021 06:54 AM
Remounting the camera to the magnetic base did turn video back on for me. Thank you!
12-16-2021 10:57 AM
Hey Folks.
I am glad to hear that it started to work for you! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.