Brightness on my chromecast

[DT77]

Hi the brightness on my chromecast all of a sudden is not as bright and colorful how do I fix this ?

[Mr_Borssie]

I think this is not an issue with your Chromecast, but with the tv it is connected to 😉

[DT77]

No my fire stick is plugged into the tv and it is fine I’ve even tried my chromecast in the same input 

[DT77]

Also it’s a fairly new 4k tv

[Mr_Borssie]

Strange, I don't know what's going on. Did you already try to restart or reset your device? 

[JenniferV]

Hi folks,

Thanks for the help here, Mr_Borssie.

DT77, have you tried the suggested steps provided by Mr_Borssie? If yes, how was it?

Regards,

Jennifer

[DT77]

Hi yes

[JenniferV]

Hello DT77,

Thanks for getting back to us. When you tried to reboot or reset your Chromecast, does the same issue persist? Could you please try to plug in the Chromecast into a different TV screen if one is available so we can isolate the issue?

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey DT77,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[DT77]

Hi I’ve tried the things you suggested and no improvement. 

[JenniferV]

Hello there,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey DT77,

We haven't received your form. Were you able to fill it out?

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Still need help?

Regards,

Jennifer

[JenniferV]

Hello DT77,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer