05-24-2022 11:11 AM
Hi -
I had to change my WiFi network since I moved away and now I have a new wifi, upon trying to connect the chrome cast to the new wifi I wasn’t able to. The solution offered online stated to reset the chrome cast with the button on the side, so I did and tried several times more because the google home app does not recognizes the chrome cast. I have verified the Internet connection, wifi, Bluetooth on, but haven’t succeeded. Please help. thesw are images of what I can see on my phone and on the screen.
05-25-2022 12:48 PM
Same prob. What to do?
05-28-2022 05:15 PM
Hey folks,
Thanks for reaching out and sorry to hear that you are having an issue setting up your Chromecast devices. Let's sort this out.
Quick questions — what's the LED light status in your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
For additional steps, please visit this support website article and let me know how it goes.
Thanks,
Jennifer
05-31-2022 05:42 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
06-01-2022 05:53 PM
Hi folks,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
06-03-2022 09:09 AM
Hey there!
We haven't heard back from Superguti, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!
Best regards,
Jeran