Can’t find chrome cast on google home app

[Superguti]

Hi - 

I had to change my WiFi network since I moved away and now I have a new wifi, upon trying to connect the chrome cast to the new wifi I wasn’t able to. The solution offered online stated to reset the chrome cast with the button on the side, so I did and tried several times more because the google home app does not recognizes the chrome cast. I have verified  the Internet connection, wifi, Bluetooth on, but haven’t succeeded. Please help. thesw are images of what I can see on my phone and on the screen. 

 

 

 

[Jeff10]

Same prob.   What to do?

[JenniferV]

Hey folks,

Thanks for reaching out and sorry to hear that you are having an issue setting up your Chromecast devices. Let's sort this out.

Quick questions — what's the LED light status in your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

For additional steps, please visit this support website article and let me know how it goes. 

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from Superguti, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran