Everything is on the same WiFi network but we can’t find our Chrome Cast to connect to our Google Home app. We cannot stream Disney+, cannot stream Paramount+ or Paramount Network, cannot stream Hulu, BUT we can stream Netflix. We cannot factory reset the Chrome Cast device because we cannot connect to it. What else can we do?
Thanks for reaching out to the Chromecast Community forum!
We hope the steps shared by our Product Expert helps but, if you're still having trouble, after resetting your Chromecast, please reinstall the Google Home app then, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
By the way, thanks for the help here, davidking!