Cannot reconnect my chromecast Gen 1 back to my google home app for the life of me!

[AlejandraH]

I recently switched wifi providers and when I tried to update the wifi network on my chromcast Gen 1 from the Google Home app I could not find the option to do so. I literally did everything, updated the app, re installed the app and still no luck so I decided to remove my gen 1 from google home app and re connect it back but now the app isnt location my chromecast. I am very frustrated because I held the little back button until it turned red and restarted it but still No luck. Please I need help with this. Im getting to the point where Im thinking I might just need to buy a new one which I do not want to do.

Thank you 

[PLV]

Hi, just some layman ideas... 

For factory reset perhaps you need to hold the reset button still a bit longer (25-30 seconds), until it turns flashing white. Then it should restart after releasing the button and you can set it up fresh. 

You might also try to connect the Chromecast to a wifi with your previous network's name and password. I guess it might still connect there and you might be able to do something with it (including factory reset from the Home app).

f you are setting it up again as a new device, I suggest changing the device name in the app slightly. I recall having some issues when using a name twice (but that may have been due to my own mishap too 😉). Good luck. 

[JenniferV]

Hi folks,

Thanks for the help, PLV. I appreciate it.

AlejandraH, how's it going? Have you tried the suggested steps provided by PLV? Do you still need help with this?

Thanks,

Jennifer

[JenniferV]

Hi AlejandraH,

It's me again. I wanted to check back in to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran