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Cannot reconnect my chromecast Gen 1 back to my google home app for the life of me!

AlejandraH
Community Member

I recently switched wifi providers and when I tried to update the wifi network on my chromcast Gen 1 from the Google Home app I could not find the option to do so. I literally did everything, updated the app, re installed the app and still no luck so I decided to remove my gen 1 from google home app and re connect it back but now the app isnt location my chromecast. I am very frustrated because I held the little back button until it turned red and restarted it but still No luck. Please I need help with this. Im getting to the point where Im thinking I might just need to buy a new one which I do not want to do.

 

Thank you 

4 REPLIES 4

PLV
Community Member

Hi, just some layman ideas... 

For factory reset perhaps you need to hold the reset button still a bit longer (25-30 seconds), until it turns flashing white. Then it should restart after releasing the button and you can set it up fresh. 

You might also try to connect the Chromecast to a wifi with your previous network's name and password. I guess it might still connect there and you might be able to do something with it (including factory reset from the Home app).

 

f you are setting it up again as a new device, I suggest changing the device name in the app slightly. I recall having some issues when using a name twice (but that may have been due to my own mishap too 😉). Good luck. 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, PLV. I appreciate it.

 

AlejandraH, how's it going? Have you tried the suggested steps provided by PLV? Do you still need help with this?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi AlejandraH,

 

It's me again. I wanted to check back in to see if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran