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Chrome setup correct and appears on home, but offline

Community Member


I installed my Chromecast, completed the setup and I see the device on my Google home app. When I look the device to cast from my phone it doesn't appear. If I select the device from the home app it won't connect even marked online and the device is showing connected on my tv screen. The same happens with my Google hub. I can request to the nest device to play something on Chromecast and it will work. Smart bulbs work correctly.

I tried factory reset on google nest and Chromecast several times and also deleting and installing the app on my phone.still doesn't work. Does someone has any ideas?



Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
  2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
  3. Turn off mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot Chromecast by removing the power cable, then reconnect it.
  6. Reboot your phone or tablet.
  7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
  8. Restart those apps.
    • Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
    • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  9. Turn Wi-Fi off and on again on your phone or tablet.
  10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

Community Specialist
Community Specialist

Hi folks,


Appreciate the help, davidking.


Alva, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.




Community Specialist
Community Specialist

Thank you for helping out on this thread, David and Juni!

Hey there Alva,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,

Community Specialist
Community Specialist

Hey there,


Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast devices and we'd be glad to assist you further.