Chromecast 1st Gen solid red light

[Dc77]

Chromecast 1st gen was working without issue, then suddenly wasn't. Solid red light on device.

Tried everything from every forum I could find. Reset button (30sec+) does nothing. (Light doesn't blink.) Changed cables. Changed ports, changed TVs.

Doesn't show up on the network. TV doesn't see device is plugged in. Appears offline in Home app. 

Is it possible to plug this directly into a computer via USB and diagnose or otherwise reset something?

[David_K]

No unfortunately. It sounds like you've already tried some of these steps:

• Try using a different power cable and/or adapter.
• Try using a different HDMI input on your TV or a different TV.
• Unplug your Chromecast from the power source, wait about one minute, and then plug it back in.
• If those steps don't resolve, factory reset.

Apart from that, there are no other troubleshooting steps that I can think of and it's probably end of life as its well outside its warranty period now.

[JenniferV]

Hi folks,

Thanks for the help here, davidking.

Dc77, hope that helps. Feel free to reach back if you have other questions and concerns.

Thanks,

Jennifer

[JenniferV]

Hello Dc77,

It's us again. I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[Dc77]

At this point I think everyone had confirmed there's nothing else to do.

I think my major source of consternation is the instruction to factory reset begins by assuming the device is still reachable and available through the app. It is not. That's why I'm here.

Plugged in, the device gets hot. Not burning, but it's definitely working on something. Not sure if it's a bootloader issue or something similar. That's why I was asking it can be hooked up to a desktop, maybe push another bootloader onto it. Or some sort of diagnostic mode. 

[Dc77]

Yeah, all those. Different TV, different cables.

Can't do factory reset because it requires it being visible in the app, which it isn't.

I've held down the hardware reset button, but there is no activity on the device. The light doesn't blink or anything, just stays constant red. 

[JenniferV]

Hi there,

Thanks for getting back to us. Using a computer to set up Chromecast is no longer supported. Also, the option to reset the device in the Google Home app is only available if you still have access to the network your Chromecast was set up and if the device is showing available in the app. If that option isn't applicable, the only way to reset it is to manually reset it on the device itself. 

If the device won't reset after pressing and holding the button on the device, then the Chromecast might be defective. Also, as davidking mentioned, it's possible that the device is already out of warranty. 

Thanks,

Jennifer

[JenniferV]

Hey Dc77, 

How's it going? Do you still have other questions and concerns?

Thanks,

Jennifer

[Jeran]

Hey Dc77,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran