Chromecast audio unsynced in ZDFMediathek

[Hugo555]

Hi,

I hope you can help me. Audio works perfectly with all apps, but when streaming with ZDFMediathek, audio is out of sync. Audio comes ahead of picture.

I have already set the maximum audio delay (200ms) but it's insufficient... audio still comes up about a couple of seconds ahead of the picture. 

Is there a way to fix this? 

[JenniferV]

Hi Hugo555,

Thanks for reaching out. When did the issue start? Try the steps below:

1. Stop casting, then try to cast the same content again.
2. Close and relaunch the ZDFMediathek app, then try to cast the same content again.
3. Exit any resource-intensive applications that may be running.
4. Reinstall the ZDFMediathek.
5. Reboot your phone.
6. Try to use a different mobile.
7. Reboot your Chromecast.
8. Reset your Chromecast.

Note: If the issue only occurs in ZDFMediathek app, please reach out to the app developer for additional help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Hugo555]

Hi!

I tried all steps, but still not working unfortunately. 

[JenniferV]

Hello Hugo555,

Thanks for getting back to us and for trying the steps. If the issue is isolated when using ZDFMediathek, I'd suggest that you try reaching out to the app developer for further help.

Regards,

Jennifer

[JenniferV]

Hi there,

I wanted to check if you still have other questions and concerns. Don't hesitate to reach back if you do.

Thanks,

Jennifer

[Hugo555]

Hi Jennifer, 

Not for the moment I guess. 

Unfortunately I'm on a dead-end, because the app creator hasn't responded and I have done your steps on this. 

[JenniferV]

Hello Hugo555,

Understood. Since you don't have any additional questions and concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Thanks,

Jennifer