Chromecast cuts to black screen (while audio still plays)

[SgtBattsy]

Ive had this chrome cast and tv for years with no issues but it started cutting to black while streaming but the audio continues to play. We unplugged and rebooted it but it keeps happening. Sometimes it will take hours to happen other times it will happen quickly and repeatedly after resets.

[JenniferV]

Hi SgtBattsy,

Thanks for reaching out and for being a step ahead of us. Let's sort this out.

A few questions: how far is the Chromecast from the router? How far are you from the TV when you try to cast? Has there been any changes on the router settings?

Give these steps a try:

1. Check if the Chromecast firmware is updated.
2. Make sure that the Android, iOS device, or the Google Chrome browser is up-to-date.
3. Check proximity of TV to casting device (phone, tablet, or computer), and Wi-Fi router. Close proximity and minimized intervening obstructions (such as walls) allows for the best connection possible. Ideally, they should be less than 15 to 20 feet (4 to 6 meters) apart from each other, with one or no walls in between.
4. Reboot the Chromecast again.
5. Reboot your casting device and Wi-Fi router.
6. Disconnect and reconnect the casting device from the Wi-Fi network.
7. Check if your mobile device has a power saving setting. If it's enabled, disable it.
8. Use a different mobile device.
9. Perform a factory reset. Here's how.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello SgtBattsy,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer