09-03-2022 05:44 PM
Ive had this chrome cast and tv for years with no issues but it started cutting to black while streaming but the audio continues to play. We unplugged and rebooted it but it keeps happening. Sometimes it will take hours to happen other times it will happen quickly and repeatedly after resets.
09-07-2022 06:59 PM
Hi SgtBattsy,
Thanks for reaching out and for being a step ahead of us. Let's sort this out.
A few questions: how far is the Chromecast from the router? How far are you from the TV when you try to cast? Has there been any changes on the router settings?
Give these steps a try:
Let me know how it goes.
Best,
Jennifer
09-10-2022 07:03 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
09-11-2022 07:23 PM
Hello SgtBattsy,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer