Chromecast for my TV

[StephanieV]

My chromecast doesn't want to stay connected and will only work to cast some music or TV programs from my phone, not everything. 

( I do not remember forsure which generation my chromcast is)

[JenniferV]

Hi StephanieV,

Thanks for reaching out. Let's sort this out.

A few questions: What's the LED light status in your Chromecast (Solid or blinking white light)? When did the issue start? Are there any changes in the Wi-Fi router? 

Give these steps a try:

1. Reboot your Chromecast, Wi-Fi router, and casting device.
2. Plug in the Chromecast into a different HDMI port on your TV.
3. Plug in the Chromecast into a different TV screen and power outlet (If applicable).
4. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[JenniferV]

Hi StephanieV,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[StephanieV]

Sorry for the delayed reply, I could not figure out how to reply to you nothing was working. No none of that truly applies to the situation.

[JenniferV]

Hey there,

Thanks for getting back to us. What app are you using for casting that you're encountering an issue? Is this happening in one app or across all apps? Could you try to use a different mobile phone and try to cast? Also, reinstalling the affected app might also help.

Thanks,

Jennifer

[StephanieV]

I am watching TV on the Shaw Blue curve app

[JenniferV]

Hi there,

Thanks for the reply. Is this only happening with the Blue Curve app? Have you tried the suggested steps above? If yes how was it?

Thanks,

Jennifer

[StephanieV]

The blue curve app is the main app I use.

[Jeran]

Hey there StephanieV,

I'm sorry about the late response on this thread! Following up on Jennifer's reply, if the issue is only occurring with the BlueCurve TV app, you may find more success reaching out to BlueCurve TV support. However, if you notice the issue is occurring with multiple apps, go ahead and give the steps listed in this article a try.

Let us know if you run into any more issue, we look forward to your response!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from StephanieV, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran