Chromecast setup is succesful but it cant be found after that.

[Pauski]

Have tried everything. Reboot,router reboot etc. Have two chromecasts neither work. Android TV works perfectly. No casting issues with that. But the Chromecast is a piece of work. This issue has popped up many times. Sometimes it fixes itself for a month but suddenly stops working. Image linked below. Broken imge icon pops up

[PopsP]

Same here

[nonnestuser]

You wont get any help here. I've had this issue for 4 years on my Chromecast. "Something went wrong." Try Again. That's it, Google? Device finds my wifi- and then says we could not communicate with it from ipad or phone. I tried both. Help pages for this DO NOT EXIST. The arrogance of Google not having a page for something that happens EVERY time I tried to use it...

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

Quick questions: what's the LED light status on your Chromecast? What's the distance between the router and the Chromecast device? 

Give these steps a try:

1. Make sure the Chromecast device is plugged into a power outlet, rather than the USB port.
2. For Android phones, make sure the Location Services is turned on.
3. For iOS devices, make sure Bluetooth and Local Network Access is turned on.
4. Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router
5. From the mobile phone, please turn off/on the Wi-Fi.
6. Force close and reopen the Google Home app.
7. Uninstall and reinstall the Google Home app.
8. Perform a factory reset.
9. Manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer