11-22-2022 01:45 PM
This happens across all apps some more than others.
I am using the Google TV interface.
This was not an issue with the Chromecast 3rd gen when I cast from my iphone.
Answered! Go to the Recommended Answer.
01-10-2023 03:58 PM
Hi folks,
I'm sorry for the late response. This has been forwarded to the team and they're looking into this. I'll loop back in once we have an update about this.
Best,
Jennifer
03-21-2024 02:00 PM
I have the same issue, any news about an update?
03-24-2024 02:44 AM
It sounds like you're experiencing some frustrating frame rate stutter with your Chromecast on Google TV, and it's causing disruptions across various apps. It's particularly bothersome since it wasn't an issue with your previous Chromecast model when casting from your iPhone. It's as if trying to access of a castle but constantly finding the drawbridge jammed halfway. Hopefully, Google addresses this issue soon, so you can smoothly navigate your entertainment realm without encountering such jarring interruptions.
03-29-2024 12:16 PM
Hi,
Has anyone come up with a definitive solution to this problem, that doesn't involve changing a hidden feature each time the device is switched on?
Is it a certain version of the hardware, and would a replacement unit fix it?
Surely not everyone that has one of these devices experiences the choppy playback or no-one would use them. I find the problem makes most content unwatchable.
After two previous Chromecasts that worked flawlessly (including one that was the very first released) I can't believe there is not a way to get a Chromecast with Google TV that actually works.
I filled in the form a while back, @JenniferV , but have not heard anything since.
Any thoughts and suggestions gratefully received.
Steve
03-29-2024 12:22 PM
You won’t hear back. That’s not how google support works. It’ll be radio silence and then without notice they’ll issue an update that’ll solve the problem but it could be a while. This is exactly what happened with google wifi a while back. Major stability and connectivity issues. They refused to admit it was a known issue and then after 1.5 years it was fixed.
I’m also not confident all users experience the issue because it seems to be application based, at least in part. Through certain apps it’s unwatchable, others it’s fine. At least for me.
04-03-2024 09:07 AM
Disabling HW Overlays has helped, but it's still choppy occasionally. Just not good enough really. Just sitting tight for a fix doesn't seem great. I'd happily purchase a new unit if I thought it would help, but I see people who have purchased in the past week or so are having problems with theirs. All a bit rubbish really. For me it happens in enough applications to make me think that it would be hard to avoid.
03-29-2024 03:44 PM
I'm guessing it's being run out. The standard store price is now about half of what it was when I purchased about a year ago. I do agree that it would be strange if the majority of users were not bothered by the choppiness.
03-29-2024 04:16 PM
My use of the Chromecast has been less intensive since I bought a TV, but my solution has been to leave it powered and use the developer settings fix, and I think it's been good enough since then.
Having experienced disastrous WiFi problems with the native software on a brand new LG OLED TV, so bad that ultimately I ran ethernet cable, the CC stutter problem seems a little less egregious in contrast. I just had to change the way it was powered, and the problem was largely fixed.
04-03-2024 08:58 AM
Why is it marked as resolved if it isn't?
04-03-2024 09:32 AM
I really want to enjoy a good alternative like the Google TV with remote and apps on the device + stream capability, with real 4K, 60FPS (or more) 4:4:4, HDR, Dolby Atmos, etc WITHOUT stutters! and Android compatible 😉
a month ago
Someone should make a class action lawsuit against this device. It's one of the worst pieces of hardware I've ever had. Zero support from Google as well. Seriously pathetic
a month ago
The entire enterprise was built on the model of monetizing users data. Not how to build a solid product with customer service. They could give a s$&$. I’ve bought the wifi and this and I am never, never buying google hardware again.
Read burn book by Kara Swisher. Turns out it was all about the money.
a month ago
On the bright side, I was about to switch to a Pixel phone, but the experience with Google support changed my mind. So the cost of this poor quality device maybe saved me future trouble.
a month ago
Has anyone figured out how to get a refund for this BS.
a month ago
As well as this forum, I opened a ticket with Google. I persisted while their bots dished up irrelevant info and later their humans tried to fob me off. In the end they told me to try a different 4K TV and closed the ticket.
I did try returning to the store but they wouldn't take it back, saying it was not faulty, just a low quality product.
a month ago
Is the new update made any difference to someone?
a month ago
My CC has no more shutter since I updated it to the lastest fw
a month ago
Can you share what version you are currently on and which device you have?
Thanks in advance!!
a month ago
Hi, Im using CC4K WGGTV. This is my setup:
Build
My device
a week ago
It made no difference on my CC
a week ago
Auto framerate switching also doesn't Work on my CC. Frames are stuttering.