Google Chromecast & mini freezes

[gordonisnz]

Hello. im not sure which version of Chromecast I have. but im streaming from my android phone to my smart TV.

(ive been advised that once the connection is made, my phone can be turned off & the TV will receive the programme direct off the net.)

However recently i keep getting min-freezes. it plays 5 seconds of the TV/movie, then freezes for half a second then plays 10 seconds etc, then another freeze. 

my internet speed is 1############Mbps

im wondering if anyone has an idea on how this is resolved. How do i find out if its my TV, chromecast, or internet/wifi thats at fault? 

PS Why has "google" got different formats for its forums, for each topic ? Its very confusing & annoying ..  

[Jeran]

Hey there gordonisnz,

I am real sorry about the late response, thank you for being patient! Were you able to fix that freezing issue? If not, I'd be happy to help out, as I know freezing really bugs me as well. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• Does this occur on certain apps, or all apps?
• Would you be able to post your internet speed again? (The forum seems to have blocked out the numbers...)
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from gordonisnz, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran