My Chromecast Ultra keeps rebooting

[Nickeluli]

My Chromecast Ultra are connected with the proper power plug it came with.

The device keeps rebooting it self when I stream. It’s very annoying. It’s not part of the preview program.

Currently running firmware 1.49.250946

Any suggestion to what I can do to fix this??

[Jeran]

Hey there Nickeluli,

I'm sorry about the late response, thank you for your patience! Were you able to fix that rebooting issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• Is the Chromecast device warm or hot when this happens?
• What color is the LED light on the Chromecast when this happens?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Nickeluli · Accepted solution]

Hi @Jeran , thanks for coming back to me.

It's working correctly after doing a factory reset of the Ultra. We can close this ticket.

[Jeran]

I'm glad to hear that! In that case, I'll go ahead and lock this thread up. If you run into any more issues in the future, feel free to make a new thread.

Have a good one!

Best regards,

Jeran