Netflix/A.Prime cast cuts out shortly after starting and returns to Google screen.

[Jamin36]

Any suggestions?

[JenniferV]

Hi Jamin36,

Thanks for reaching out to the Google Nest Community. 

A few questions: How often does it occur? How long does it take before it stops casting? Did the video buffer or pixelate before it stopped casting? Is the video playing problem-free on the device, when not casting?

Give these steps a try:

• Reboot the Chromecast, router, and casting device.
• Play other videos and try other supported apps.
• Clear the data and/or cache of the app that experiences the issue.
• Uninstall and reinstall the app that experiences the issue.
• Turn off any power or battery saving mode.
• Disable and re-enable Automatic date and time and Automatic time zone.
• Check for system updates on the mobile device.
• Try to cast from another mobile device.
• Perform a factory reset on your Chromecast.

Thanks,

Jennifer

[Buannos]

I've tried a factory reset and it tells I that I need to get a parent to download the home app to perform the function which I don't understand because I'm forty eight years old,

[JenniferV]

Hi Buannos,

Thanks for posting. Could you try to do a reset in the physical device? Here's how.

Thanks,

Jennifer

[JenniferV]

Hey folks.

It's me again. I wanted to check back in to to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer