11-16-2023 03:06 PM
I was having issues with my Chromecast giving no signal to my Sony TV even though it was on. I contacted Google and they said my device was out of warranty and that I needed to buy a new one, so I did. This new device was having the same issues, so it got warrantied.
I am now on my third Chromecast and now I can't add my TV as a device for the Chromecast remote to control. When I go to settings --> remotes and accessories --> set up remote buttons --> add a device, I get to the screen where it's looking for the brand of the TV and I get an error saying "something went wrong". No matter how many times I select try again, it gives me the same error. I have two different remotes paired to the same Chromecast and they're both giving me that error.
I have tried a factory reset along with clearing the data in the "Android TV Infrared Service" app and neither has worked.
This was not an issue with the previous Chromecast. What can I do to fix this? I really don't want to get stuck in the cycle of continuously getting warranty replacements and having to start all over.
11-18-2023 08:01 AM
Same issue here with a brand new fully up to date Chromecast 4K + remote. Ugh.
11-21-2023 04:57 PM
I'm also having the same issue with a brand new Chromecast I received today. I actually bought 2 - the setup went perfectly smooth on the one connected to my bedroom TV, but I'm having this "Something went wrong" issue on the one connected to my basement TV. Both are on the same network. I've tried multiple factory resets and the "Android TV Infrared Service" data clearing that I've read so much about, but nothing is working and it's driving me nuts.
01-31-2024 04:30 PM
Hi folks,
Thanks for posting here in the Google Nest Community. We’re sorry for the delay in response. Yes, this was one of the recognized bugs, and this issue did come and go until an intended patch fix was sent and completed around October 2023, although there are still a few users reporting this. We tend to think that the previous patch file may have been overlapping or that there are missing files from the data library due to the consecutive patches. I suggest you do a full clean-up by performing a factory reset one last time, then setting it up from scratch to remove any corrupted files or data. If it persists after this, then let us know so we can forward this to our support team.
Thanks,
Kimy
02-04-2024 04:34 PM
I've already done a factory reset and it didn't fix it. I made this post in Nov 2023 after your supposed fix came out in October. It's still not working.
02-04-2024 04:48 PM
I ended up returning mine and getting a new one - the replacement worked just fine. I think a bad batch must have been released in Fall 2023. Hopefully you can get (another) replacement from Google.
02-05-2024 01:21 PM
Hi everyone,
Just an update. A rollout for the new Android TV OS build, STTL.231114.004, has been released. Kindly update yours, and if it is not available, you may need to factory reset to force it. Most users who are still experiencing this “Something went wrong” issue claimed that the update fixed the issue. Let us know how it goes on your end.
We look forward to your response.
Warmly,
Kimy
02-11-2024 10:45 PM
I got a brand new Chromecast and confirmed it is updated to the latest build and it is still not working. In fact I don't even get the "something went wrong" screen anymore. It just reverts back to the previous screen and nothing happens.
02-15-2024 10:16 AM
Hi iketricktor,
I’m sorry to hear that you’re still experiencing the issue despite having the latest update. We'd like to look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.
Thanks,
Kimy
02-15-2024 10:22 AM
Okay, I just filled out the form.
02-15-2024 02:46 PM
Hello iketricktor,
We got your form — thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.
Please allow a few days for the team to contact you.
Cheers,
Kimy
04-28-2024 02:33 PM
Hey,
I have the same issue with my chromecast, it's brand new 4K model.
I've updated the software and still nothing.
I'll appreciate any help with that 🙂
02-23-2024 04:06 AM
This is my problem exactly - don't even see list of TV brands.
02-25-2024 08:48 PM
I have the exact same problem. Even tried clearing the data and cache for the "remote" system apps
02-27-2024 11:18 AM
I am also having the same issue. With a chromecast that was delivered this morning. I am going to try a factory reset, but based on the replies here I am not holding my breath.
02-27-2024 01:20 PM
Same issues here, just got mine this morning 🙂
I don't have any errors it just goes back to the previous menu
03-02-2024 07:42 PM
This is what is happening to me too on my 4k i just got two weeks ago. No solution
04-16-2024 12:21 PM
Same here. Brand new unit. It did all upgrades. Can't see a list of TV devices
05-11-2024 10:13 PM
This is exactly what's happening with my Chromecast as well. This is super annoying.
05-04-2024 12:16 AM
I bought a 4k model today and it won't add devices. No error just spins the wheel for a second and then disappears and back at the menu. Thinking it was a dodgy model I returned for a replacement. Same issue. Have done updates but nothing
07-01-2024 01:54 AM
I just purchased one, updated apps & system. Click on add-device, then "TV" or "soundbar" or "av" and it bounces right back cannot add anything.
07-08-2024 11:02 AM
I was able to solve by doing a factory reset and setting up with remote rather than Google Home on your phone. See my full comment for walkthrough
07-12-2024 09:36 AM
Confirmed to work on 4k model. Takes some time to input data manually but both tv and sound bar work with Google remote afterwards.
09-02-2024 12:30 PM
This worked for me
07-17-2024 12:46 PM
I can't seem to find a fix, HELP!!!!!!
09-08-2024 03:57 PM
This is still ongoing, hundreds of people on reddit doing factory resets every other day. Can you guys please fix this, it's ridiculous.
11-25-2023 12:25 PM
Same issue over here, it seems that it happens on older ones? I'll convert mine to a server bcs it's useless for me now and Google support won't do nothing
02-15-2024 04:16 PM
Having the issue here with brand chrome cast with google TV. When you select add a device and select tv, it just jumps back to the add a device window.
02-18-2024 04:56 PM
Hi Sweaver2645,
Thanks for joining this thread. What steps have you tried so far? Kindly give us the full details of the steps that you’ve tried. We just want to avoid doing the steps again or assuming some steps have been done but weren't done correctly. We look forward to your response.
Thanks,
Kimy
02-27-2024 11:37 AM
There are no steps to be taken. This is a software bug. Nothing else
03-19-2024 12:21 PM
Over the past couple weeks several people, including myself have indicated we are experiencing this issue on a combination of new and old devices. Are you aware of any updates that you can share from the development team on this issue? I'm getting close to the end of my return window where I can switch to another provider's device, and the silence from Google is not giving me confidence that a nonfunctional bullet pointed feature will be fixed before my return window lapses.
04-06-2024 03:23 PM
Bought two brand new Chromecast devices today, based on favorable recommendations on WireCutter. Neither works as expected. On my Samsung TV, I try to "Add a Device," and get a short spinning wheel, then a return to the menu. The TV doesn't show up as a device. CEC works to let me control the power, but not Volume. I can control volume by changing settings to "Chrromecast" from "Auto (CEC)." Not satisfactory. On my other TV, an old Element, I also can't pair with the TV and the TV doesn't show up on a list of Devices. I am able to change settings to allow "Chromecast" control of volume, but there is no way to control Power. I have to manually turn off the TV with the power switch on its side!
This is really disappointing. I bought these two devices to replace two worn out Roku devices. It's looking like a made a mistake.
06-26-2024 09:07 AM
Please advise if Google will commit to a software fix. We paid for a product expecting a feature to work, which definitely does not. Only a Google Software update will fix this. I don't understand why Google apparently could care less.
07-08-2024 11:03 AM
You can solve doing a factory reset and setting up with remote rather than Google Home on your phone. See my full comment for walkthrough
08-24-2024 05:03 PM - edited 08-24-2024 05:32 PM
I just received my 2 today and set them up with the remote and not the app. I’m having the same spinning wheel and bouncing back to the add a device screen on both Chromecasts with 2 different brand TVs. Setting up with the remote is not a fail proof solution
edit: I did not enable the assistant so I did not get the remote programming screens. You must enable the assistant during the setup for the screens to come up
02-23-2024 11:50 PM
I’m having this issue with a brand new chrome cast. Did you find a solution?
02-24-2024 04:15 AM
I haven't found any solution yet. Mine is a brand new (International) Chromecast With Google TV.
02-27-2024 11:33 AM
Same here on a brand new chromecast with google tv (latest update as of 26th feb). I have a LG tv and when selecting add device> TV, it very briefly shows the 'loading' circle thing before jumping straight back to the set up remote buttons menu. Doesn't say anything no error messages or nothing it just acts like I'm pressing the back button.
My TV 100% supports this function as I can control my tv volume/input etc with a ps5 media remote. But chromecast doesn't seem to want to let me add my tv
02-27-2024 08:15 PM
So I found a semi-work around. I did a factory reset through the settings page -> system page. This brought it back to before any software updates. In this UI you can actually setup your remote *prior* to setting up the google TV itself. My remote now controls my sound bar and my TV after going through the manual setup.
I’m going to hold off on doing any more system updates for awhile now until they come up with a fix.
03-30-2024 01:10 PM
This worked for me, too!