04-11-2022 01:44 PM
Hello,
I have a Majority Sierra Plus Dolby Atmos Soundbar with Subwoofer and a Google Chromecast 3rd Generation.
I have attempted to add the Chromecast remote control to my soundbar. The soundbar manufacturer (Majority) is listed in the settings page. However, after trying the 3 options during that process, I have been unable to get a response from the soundbar when using my Chromecast remote control.
Does anybody know what the problem might be?
05-11-2022 10:03 AM
Hey there blueandgreen,
I apologize about the late response on this thread, thank you for being patient! Were you able to fix that remote issue? If not, I'd be happy to help out, as I know the remote can be finicky with certain devices. Let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
05-14-2022 05:50 PM
Hi there,
Thanks for the help, Jeran.
blueandgreen, how's it going? Still need our help?
Thanks,
Jennifer
05-15-2022 06:00 PM
Hi blueandgreen,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
05-16-2022 03:35 AM
Hi Jeran,
Kernel Version 4.9.180. Android TV OS Build QTS1.210311.036.7814738
No, but the LED does seem to flicker on the soundbar. However, the volume does not change
Yes
Yes
Changing the batteries, using different cables. I have also tried all the various Chromecast configurations for this brand (Majority)
05-18-2022 01:25 PM
Hey there blueandgreen,
There may be some kind of communication error between the two devices. If you have the time, would you be able to submit feedback via Google TV to let Google know about your set-up, and that it isn't functioning properly? That way, the engineering team can look into this and see where the problem lies. In the meantime, do you have the Google TV app on your phone? I'm curious to see if you can control the soundbar using the virtual remote.
I look forward to your response on this!
Best regards,
Jeran
05-23-2022 09:51 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
05-23-2022 10:21 AM
Hi Jeran,
05-24-2022 09:19 AM
Hey there blueandgreen,
I'm glad to hear that the Virtual Remote works correctly! As for the feedback, here is how you can submit that. While Google won't respond directly back to you, they take all feedback seriously and is the best way to let Google know about any potential issues.
I look forward to your response, and if you had any other questions, please let us know!
Best regards,
Jeran
05-30-2022 08:45 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
06-02-2022 10:19 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
06-06-2022 10:10 AM
Hey there!
We haven't heard back from blueandgreen, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!
Best regards,
Jeran