01-10-2023 04:15 PM
I am using the screen mirroring and it works find until I try and play a video. The video starts and I hear the audio and see the subtitles but other then that the screen is just black and not the video.
01-15-2023 11:15 AM
Hello Melanie27,
Thanks for reaching out and I'm sorry to hear that you're having an issue casting your Android phone's screen to your TV. Let's sort this out.
A few questions: what's the make and model of your mobile phone? What type of Chromecast device do you have? When did the issue start?
Give these steps a try:
Thanks,
Jennifer
01-19-2023 08:19 AM
Hi there,
I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
Regards,
Juni
01-20-2023 11:33 AM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni